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25 blog post(s) found in "Career Development"
April 25, 2022
CATEGORY: Career Development

Flying is fun. You see the clouds, enjoy the view of miniature cities below, reach different cities, and landmarks across continents that were only in your dreams when you’re still attending history and geographical lessons. If you’re a frequent flier, you’ll love watching flat screens while eating inflight catering cuisines subject to the specific country and airline. The increase in tourism, airports, and advances in air travel leads to more jobs in aviation. If you’re a new graduate, a mid-career person or planning to take a college degree, this article listed some of the careers in the aviation. Air Traffic Controllers Air traffic controllers guide pilots and their craft to land safely. Here, you work in airport towers where you have a full view of the runway. You’ll use equipment such as radar screens, controls, two way-radios, and telephones. Your daily life in this job includes: Direct inbound and outbound air traffic such as aircraft taxiing, airport workers, baggage and maintenance vehicles. Guide pilots with flight directions and changes during emergency landings due to bad weather and aircraft trouble. Keep telephone and radio contact with other nearby control towers, area control centres and terminal control units to manage aircraft movement. Transfer departing or outbound flights to other traffic control zones. Receive control of arriving or inbound flights. Issue flight clearances. Customs Officer If you like to contribute to the welfare of the country and guarding borders against illegal trade and making sure everyone is paying the right taxes at the airport then this job is for you. You’re tasked to collect customs duties (taxes), prevent illegal trade of contraband items and flow of dangerous objects. You could work either at the airport, seaport or land border. Your daily working routine includes: Ask passengers to open baggage and check the insides to ensure no contraband gets through the airport whether it’s inbound or outbound. Prohibited items include illegal drugs, illegal wildlife goods, pornographic materials, explosives, weapons, and chemicals (e.g. mercury) that can damage aluminum. Another part of your routine is to ask passengers to place electronic devices, shoes, food, and liquids on the trays. Check and make sure that outbound and inbound passengers only bring the allowed cash amount. An excess of a certain amount (over $10,000) violates the anti-money laundering law. Operate X-ray machines - Here, you’re trained to watch hundreds of luggage come and go to X-ray machines and ensure no illegal items go unchecked. Ask passengers to comply with security checks - Here, you may frisk the passengers. Flight Catering Cooks Cooks, chefs, stewards and commissaries make the delicious inflight meals. The team comprises the following positions: Menu planners - They are chefs that design garnishes and do costing to minimize expenditures and implement food standards. They may perform administrative tasks such as interviewing applicants and overseeing food preparing operations. Commissaries - They are the front-liners who portion ingredients, cook hot food, mix salads and place meals into individual plates, cups and bowls. They may retrieve ingredient supplies from the warehouse. Flight Catering Dishwashers and Warehouse Staff Flight catering support involves the dishwashers and warehouse staff who make flight catering possible, orderly and efficient. Dishwasher - Load soiled utensils into dishwashers and dryers and sort them. Warehouse staff - These guys receive ingredient deliveries, sort items and retrieve them for inflight catering staff. Flight Catering Trolley Worker A flight catering trolley worker is responsible for getting those inflight meals into the aircraft. Here, you will use a trolley containing trays of passenger food made and prepared by cooks at the airport. You’ll work wearing a hairnet and following sanitary standards (Hazard Analysis Critical Control Point). Before loading the trolleys, you have to double-check if the quantity and quality conform with the declared list. Afterwards, you’ll push trolleys inside the catering truck or food loader and unload them inside the plane. Then, you have to detail the handover to the cabin crew about the quantity and quality of the declared menu. You’ll work for companies that are either subcontracted by the airline of a subsidiary by the airline company. Flight Steward (Flight Attendant) Flight stewards are among the frontlines of the aviation industry. They face the customers, greet them with pleasantries, attend to their needs and ensure that passengers have a pleasant flight from take-off to landing. Flight attendants perform the following routines and tasks: Great and guide passengers who can be in the boarding gate and inside the plane. Demonstrate how to use the Emergency Oxygen System (EOS). Serve welcome drinks, snacks and dishes depending on the flight duration and menus. Guide passengers towards their assigned seats and ticket class (First, Business and Economy). Guide passengers on how to use the entertainment system and amenities inside the plane. Provide headsets. Retrieve used utensils. A flight steward can be rewarding as it offers you an opportunity to reach different places, airports and countries depending on your airline’s route. The qualification for this job will need specialized training in an aviation and flight attendant school. Commonly, most airlines may require you to finish a degree in Bachelor of Science in Tourism Management. Airlines are strict in requiring applicants to be presentable - physical appearance or grooming. While there’s a glamour vibe linked to this job, being a flight steward is stressful as it involves you to deal with different passengers who can be uncooperative, disrespectful or ungracious, cope with sporadic hours and flight cancellations or delays, and help passengers put their bags up quickly. Earning as a flight attendant can let you live a middle-class lifestyle or more depending on the airline company size and position. Immigration Officer Immigration officers constitute the country’s frontline of safekeeping the country’s border against illegal immigrants, human trafficking and blacklisted individuals. Like the customs officer, this position is a government one. Likely, you’ll work for your country’s immigration agency. Here, you’ll be facing hundreds to thousands of inbound tourists, businessmen, politicians and celebrities. You might be posted at the airport or seaport. A day in your job includes: Checking passports of inbound and outbound passengers – Here, you’ll stamp departure and arrival stamps on passport pages, check visa stamps, validate visa stamps via a computer database and refer flagged and blacklisted individuals to the immigration office. Query inbound and outbound passengers - You may ask a person these questions: For inbound foreigners, “What is the purpose of your stay? Are you travelling alone?” For outbound citizens: Who is your sponsor in that country? Do you have a return ticket? Operate profiling devices - Some airports in affluent countries use advanced iris and facial scanners to profile inbound and outbound passengers. A blacklisted person (due to visa violations and offences related to the host country’s laws) can be flagged when he or she is scanned by such devices. Operate passport scanners - Passport scanners complement the immigration officers’ job, so basically, these machines do the job. Pilot Perhaps pilots (along with stewards) are the most visible jobs in aviation. They are professionals who trained hundreds to thousands of hours flying different models of Airbus and Boeing planes.  Pilots also train on a flight simulator before flying the real aircraft. This career is highly paid but it comes with a great price - most pilots came from affluent families as the required flight training hours can be expensive. You’ll work for passenger and cargo airlines. The daily routines include: Check the aeroplane cockpit/dashboard. Request take-off and landing clearance from the air traffic controller. Fly the plane to the destination. Keep in touch with other aircraft and air traffic controllers. Monitor electronic instrumentation panels such as radar. Airport Baggage Handler Airport baggage handler comprises the airport employees tasked to sort baggage according to flight number and airline. You’ll work in a large facility where machines and very long (about several kilometer-long conveyor belts sort and transport hundreds of pieces of luggage. You may use trolleys and vehicles to load and take out items. Baggage Acceptance Crew This position entails accepting passengers’ baggage and weighing them on a weight scale. You’re a part of the airline company’s ground crew and posted at desks with mini-conveyors. Your job is safe to keep, sort and tag baggage. Also, you’ll ensure that each baggage complies with the baggage weight allowance and limit.

April 09, 2022
CATEGORY: Career Development

Boring jobs refers to occupations with little creativity and excitement opportunities. You can imagine such work killing the time or seeing the clock and wishing that your shift comes to the end. Boredom can result in job dissatisfaction, high attrition rate and low productivity. This list can help you assess the drivers to a monotonous atmosphere. Lift Operator Lift operators make sure that visitors, tenants, residents get to the right floor. They may use two-way radios or the elevator’s alert system in case of emergency. Most of the time, they will just sit and listen to music. They’ll receive a dose of anti-boredom rush whenever they build rapport with passengers or hear their favorite music. But most of the time, the cycle of pressing a button, letting passengers in and out gives this job minimal career advancement. Tollbooth Fee Collector In countries where manual toll payment is used (non-RFID), tollbooth fee collectors or cashiers process hundreds to thousands of motorists. You’ll have to quickly process each motorist, assign the correct charge for the different vehicle types. The repetitive cashiering and sitting at the booth for 8 hours a day can make this work boring. But a plus side of this job is that you’ll be greeting and meeting numerous people. Factory Worker A classic example of a boring job is a factory worker. Here you could be assigned to packing, canning, sardines processing or product assembly line of a manufacturing or production plant. An 8 to 12-hour shift might mean bad posture, repeating the same motion over and over again, and having to stand for long period of time. Security Guard For the most part of this job, you’ll be standing or sitting in your security cubicle or booth. There you’ll be guarding, greeting customers, checking bags, populating records. You may also stand at the entrance and open the door for customers. Transcriptionist Doctors, lawyers and other industries outsource their mundane tasks overseas, including transcribing. The task of a transcriptionist is to listen to spoken words and sentences or audio recording and transcribe them into grammatically and factually correct paragraphs and documents. While you’ll use your attention and grammar skills here, in the end, you could get overwhelmed by the repetitive tasks. Buckingham Palace Guards A special brigade or force protects the royal family queen of the United Kingdom. These bearskin and red-tunics wearing guards stand at the entrance and hold a rifle. They march back and forth at the main entrance, secondary entrance, aisle and hallways. These guardsmen need to express a professional level of discipline while marching and dealing with possible troublemakers. But the repetitive nature of this job makes it one of the most boring jobs. Bagger Baggers are entry-level jobs posted at supermarket cashier stations. Here you’ll take the correct plastic or paper bag for the customer’s goods. You will tie cardboard cartons and make sure they are resistant to tampering and rough handling. You may also assist them in their vehicles or transport terminal. Housekeeper It is one of the most backbreaking and tiring jobs. Housekeeping isn’t fun when you have to repetitively keep rooms tidy and neat, and use the same equipment all day. On top of that, the constant back bending to arrange bedsheets and pillows makes this job not only boring but also difficult. Data Encoder Sitting in front of the computer and typing texts from paper to computer will surely send your mind into daydreaming. Typing and scrolling your mouse can lead to carpal tunnel syndrome or sprained wrist. Call Centre Agent While handling customers' queries and solving their problems can improve your speaking and customer service skills, when such a cycle is made over and over again, boredom follows. Add to that, you have to deal with rude customers. Unpleasant and non-challenging things can make working uninteresting.

March 25, 2022
CATEGORY: Career Development

Service jobs refer to occupations that perform services in exchange for a fixed rate. Services could be needed to finish another task or solve a problem. In the Philippines, these jobs are either performed by self-employed individuals or people who are employed in companies or contractors. If you’re planning to start a career in one of these jobs, read this list. GENERAL CONSTRUCTION WORKER Carpenters, mason and painters either work as independent contractors or employees of a construction or home service repair company. Job responsibilities: Apply paint suitable for concrete, wood and metal Paint home interior and exterior Repair cracked tiles and walls Repair home fixtures Build with stones, bricks or wood Qualifications: Attention to detail Experience in using measuring and power tools Knowledge of building regulations and codes Physical strength DELIVERY RIDER Delivery riders work part-time or full-time depending on their arrangements with the company. Delivery riders may work to provide the following: Food delivery Courier service in partnership with eCommerce companies ​Job responsibilities: Deliver the package to the client’s residence Record the transaction using the smartphone’s camera Qualifications: Customer courtesy and service Geographical knowledge of the locality Having a smartphone capable of running delivery apps Knowledge of traffic rules Motorcycle or vehicle driving skills Owning or having in possession of a company approved motorcycle or vehicle Honesty PEST CONTROL TECHNICIAN This job helps customers solve their problems with pest infesting buildings, homes and offices. Most pest control technicians work as full-time employees for a pest control company. Such a company may specialize in one to two or more pests.  Responsibilities: Identify and mark areas for chemical treatment. Apply insect growth regulator (IGR) to prevent insects from multiplying. Apply professional chemicals to reduce or remove pests such as ants, cockroaches, silverfishes and termites. Follow safety procedures before and after using chemicals. Install rat traps such as the carbon dioxide activated and head smash trap and food triggered cage. Temporarily organize and relocate items inside the house or building to avoid contamination. Use safety gloves, face shield and respirators when applying chemicals. Coordinate with other pest control technicians. Fill out paperwork after job completion. Coordinate with customers regarding billing, quotation and retreatments (if necessary). Qualifications: Attention to detail Knowledge of pest control safety measures Pest control license Problem-solving skills Physical stamina PLUMBER If you’ve got a problem with your kitchen sink or dripping faucet, you can call these guys. Plumbers are masters of pipe, water distribution and drainage repair. You can either work as an independent contractor or work for a construction company. Responsibilities: Clean rusted and soiled piping exterior and interior. Identify causes of leakage. Identify trouble areas such as joints, PVC and steel pipes. Install supports and equipment for pipes. Repair leaking pipes. Replace joints and pipes, if necessary. Use tools for installing and removing pipes. Qualifications: Attention to detail Plumbing training or a degree in mechanical engineering Problem-solving Mechanically inclined BARBERS / HAIRDRESSERS As a barber or hairdresser, you’re tasked to make your clients look good and presentable. You can either work as an independent beautician or as an employee of a beauty salon. Duties:  Cut, color, curl, style, wash and trim customer’s hair. Cut, shave and trim customer’s beard and moustache. Keep hair tools clean and free from contamination. Process paperwork such as billing and procurement of salon equipment (scissors, blades, electronic hair cutter, hair blower, comb) and cosmetic chemicals such as creams, hair dyes, hair conditioners, sprays, shampoos. Provide hair care and hairstyle advice. Record services, receive payments or direct payments to cashiers. Welcome customers and consult with them about their hair care and hairstyle needs. Keep the salon clean and organized. Qualifications: Attention to detail Knowledge in hair cutting and trimming styles Knowledge of best haircare practices Knowledge of hygiene practices Customer service ELECTRONICS SERVICE TECHNICIAN In this job, you’re the master of repairing electronic devices whether it’s a laptop or smartphone. Most people use electronics in their home and office, so there’s a market for your profession. You’ll likely work in a company service center or as an independent contractor. Duties: Attend to customer’s request. Diagnose electronic problems by using multitester and oscilloscopes. Observe safety procedures such as wearing a face mask, face shield, and electric resistant gloves. Troubleshoot problems and suggest if replacements are needed. Fill out paperwork such as quotation and billing. Qualifications: Attention to detail Commercial electronics service training and certificate Customer service skills Oral and written communication Teamwork CUSTOMER SERVICE ATTENDANT If you like to speak to customers or sell displayed goods, this job is for you. Most likely, you’ll be posted in mall department stores that sell home appliances, clothing, shoes, and crockeries. Duties: Arrange merchandise according to type and color. Attend to customer’s queries and request. Give information to customers. Greet clients. Maintain stocks. Process payments. Replenish merchandise. Sell or upsell products. Qualifications: Customer service skills Grooming Honesty Positive demeanor

February 11, 2022
CATEGORY: Career Development

Someday when the technology (supercomputers and Artificial Intelligence) reaches its peak, some roles that were used to be performed by humans could be taken over by AI or robots. This list doesn’t intend to frighten people currently holding these jobs but only to inform what could be possible if we reach the time of super-intelligent robots and computers as predicted or calculated by Moore’s law.  Couriers Couriers are the frontline of logistics. They retrieve and deliver goods from the warehouse to the wholesalers or customers. They also refer to delivery riders that bring goods ordered by those using an online store or app. The advances in drone technology (cameras, radio-control, wifi and rotors) made aerial delivery possible. On top of that, autonomous vehicles perform courier roles. Here are the instances: Amazon delivery robots - These machines have been already deployed in Irvine, California. Humans still accompany these robots in case of trouble. Rakuten and Yamato tested delivery robots - The two companies tested the cute delivery robots (having like human eyes) if they are efficient enough to deliver parcels. Domino’s pizza delivery robot - The fast-food chain is getting closer to the delivery of pizzas.  While drones and robots replacing couriers sounds cool, they could still be limited to technologically advanced countries and might not completely replace humans for the following reasons: Human oversight is needed. Things could still go wrong while the machine is on the way to delivery. Unforeseen circumstances include thieves and bad weather. Drones carrying pizzas can be attacked by eagles and owls. Waiters At the frontlines of hotels, resorts and restaurants, waiters carry out tasks - customer service, upsell food, take orders and deliver food. In Japan, a cafe is run by robots controlled by people with disabilities. These robots can talk to customers, carry food or drinks and take orders. The PWDs control the machines remotely via the internet, wi-fi and another radio device. The robots can give disabled people an opportunity to earn wages even if they are homebound or lacking their arms or legs. Here’s another video of the said wait staff androids. Masons Masons or bricklayers comprise the essential part of the construction team. Being tedious and quite repetitive, the role could fall into the hands of the next robot applicant. According to an article, Bricklayer SAM (Semi-automated mason) 100 can lay 800 to 1,200 bricks a day compared to man’s 300 to 500. The robot uses sensors and lasers to measure the orientation, speed and angle of bricklaying. But experts agree that robot masons won’t completely replace humans because:  SAM 100's role is to leverage and enhance human masons’ work. Human oversight is needed. Skilled human workers can lay bricks, deal with aesthetics and tricky spots and remove excess mortars. Masons can adapt to differences between theoretical and actual building specifications on site. Prison Guards Watching and guarding hundreds to thousands of prisoners can be tedious and dangerous if riots break out or if one the jailbird conceals a deadly weapon. Robot prison guards to the rescue. One such autonomous guard is already at work in South Korea. Tagged cells guide the robot to detect risky behaviours such as suicide and violence. This four-wheeled robot could be confined in rich countries because it costs nearly $300,000 which developing countries can’t afford since they could run squalid and cramped prisons. Receptionists In any hotel, resorts, malls, and office towers, you’ll be greeted by a smiling receptionist or concierge. A report from the Business Insider showed Furhat Robotics’ social-robot built with a human-like face. Features include:  The head and shoulder automaton weighs 3.5 kg, capable of mimicking human facial expressions and 3-degree head-turning. Users can change the face to any animal or human faces that differ in ethnicity and gender. Disassembled, the robot shows two speakers, a wide-angle camera for tracking movements and external microphones. The robot bust can also show emotions by changing the color of its base. Farmer What if our traditional farmers could be replaced by robot farmers? Soon there could be robot scarecrows. Advances in agrotechnology have already made autonomous machines that run on artificial intelligence, sensors and manipulation tools. The Berne University of Applied Sciences is currently developing a field robot that can sow and fertilize fields. Makoto Koike, a Japanese engineer, invented a cucumber sorter powered by Google’s TensorFlow. His machine can sort the cucumbers based on color, freshness, shape, texture and scratches through image recognition. Postman  During the 1980s and 1990s, postmen tackled numerous tasks of sorting, storing and sending letters and documents. In the future, robots may be vying for this job. Carmaker Ford tested a robot postman, a two-legged and autonomous delivery robot that can carry packages that weigh up to 18kg. The limit? It can only bring packages from a delivery van to your doorstep. Another robot is Atlas by Boston Dynamics. The anthropomorphic robot can walk like a human, avoid obstacles using a LiDAR and move with flexibility using 28 hydraulic joints.

April 15, 2021
CATEGORY: Career Development

Security is indispensable for the peace and order of companies, organisations, small to medium enterprises and every community. If anyone can be trusted, there could be less to zero need for security services. If you’re eyeing a career in the security industry, here are some of the jobs to consider. CCTV OPERATOR CCTV operators are the eyes and ears of the security system. You operate sophisticated TV monitors, two-way radios, smartphones and cameras. You may be posted at airports, hotels, banks, central bank offices, transport terminals, offices, seaports and in any place where security is crucial and CCTV systems are installed. Responsibilities: Constantly monitor 10 to 15 screens showing different live streams or pictures or surveillance cameras installed in different locations. Notify management, police and security guards of any incidents such as antisocial, suspicious objects and behaviour. Maintain cleanliness and order inside the CCTV room. Keep logs or reports of incidents. Provide CCTV footage evidence when requested by courts. Qualifications/skills: Able to concentrate for long hours Computer literate Depending on your country, you may or may not need a special degree although some companies require a license in Public Space Surveillance authorised by a recognised agency or authority. Knowledge of security protocols such as discreteness, not discussing what you saw on CCTV to anyone but to an authorised person. Passed training on CCTV operation Willingness to work shifts of more than 8 hours a day (12 hours shift) AIRPORT AND SEAPORT CUSTOMS OFFICER Airports and seaports control the flow of goods, people and animals. Left unchecked, illegal and dangerous items can enter the country’s border. The job of a customs officer is to enforce the country’s laws on what can and can’t enter. Responsibilities: Communicate and coordinate with team members. Enforce rules on anti-money laundering laws. Flag and question suspicious behaving individuals. Liaise with the police and other authorities. Monitor X-ray machines to ensure no restricted items go unchecked. Restricted items are allowed things but with certain limits (quantity) and documentation needed (licenses and paperwork). Monitor X-ray machines to ensure that there’s no contraband left unchecked such as illegal drugs, goods from endangered species, weapons, explosives, and pornographic materials. Question and refer people who have been found with illegal and restricted items. Screen inbound passengers and ask them to remove and place their shoes, belt and metal objects onto conveyors of X-ray machines. Search vehicles, luggage, and containers. Write incident reports. Qualifications/skills: Computer literate Meticulous or attention to detail Politeness and customer-friendly demeanour BODYGUARD Bodyguards mostly work for security agencies or direct hire of an individual. Hollywood made movies about bodyguards such as the one portrayed by Kevin Costner who protected a music superstar (Whitney Houston). Bodyguards are like military men, they must know how to protect their client who can be a politician, businessman, high-ranking government official or any person whose life is at risk. Responsibilities: Advise clients of valuable information or intelligence. Check points of entries. Deal with issues such as burglary, trespassing, and theft. Deny entry to unauthorized individuals. Direct clients to safe passageways. Monitor CCTV feeds. Protect clients from possible physical harm. Qualifications/skills: Knowledge/skills in intelligence gathering and counterterrorism Physically fit Skilled in self-defense IMMIGRATION OFFICER As government employees, immigration officers play a central role in safeguarding the countries’ borders, airport and seaport. They work with customs officers to uphold immigration laws and mitigate security risks. Being one, you’ll work in a booth-like workplace and thousands of people. Responsibilities: Ask inbound and outbound passengers about their job, length and purpose of stay, etc. Conduct interviews. Deny entry to individuals who lack proper travel documents (forged passports), or are blacklisted. Flag and refer inbound individuals deemed suspicious to appropriate authorities due to health risks, bad behaviours and intelligence reports. Mark entry and exit stamps to the passport Organise the removal of passengers who are not eligible for entry. Record personal details and take fingerprints. Use immigration-related software via computer to check records. Verify inbound and outbound passengers’ travel documents - passport and visa. Qualifications/skills: Computer literacy Customer service (positive demeanour) Meticulous and attention to detail Use of database software JAIL (CORRECTIONAL) OFFICER The price of violating a law warranting incarceration is losing freedom and being confined in crowded jail facilities (in developing and some developed countries) and eventually the loss of freedom. The responsibility of keeping prisoners in jail goes to jail officers and wardens (the managers of jail facilities). This job can be tough as you will be dealing with possible riots. Responsibilities: Check baggage to ensure no contraband (drugs and weapons) goes inside. Count inmates through manual or asking them to self-count. Count inmate’s issues of receipts and personal properties. Enforces rules on inmate conduct, hygiene, facility and visitation hours. Lock and guard cells.   Perform checks on inmates and visitors. Prepare reports of incidents. Prevent physical confrontations and riots to protect inmates and fellow jail officers. Provide emergency assistance such as first aid, CPR, escape and evacuation. Qualifications/skills: Calm and positive demeanour Meticulous and attentive to details Physically fit Skilled in self-defense SECURITY GUARD/OFFICER The most visible and common security job, security guards are the frontline of the security team. They face many people, different personalities and various temperaments. In this job, you must be resilient since you might work for long hours/shifts standing or sitting in front desks or entrances. You must be ready for different kinds of personalities (arrogant, polite, weird) and any type of people you can think of. You could be posted at concierge, malls, supermarkets, retail stores, airport, seaport, headquarters, construction sites, offices and schools. Responsibilities: Aid client motorists by directing traffic. Enforce rules and policies regarding safety and security. Operate CCTV. Operate defense weapons to mitigate. Patrol premises to make sure everyone’s safety. Restraining trespassers. Screen incoming visitors by frisking, patting or using metal detector tools to prevent entrance of dangerous items (guns, illegal drugs, weapons, knives). Use two-way radios or any communication devices to coordinate with other team members. Write reports about incidents such as thief, quarrelling and other anti-social behaviours. Qualifications/skills: Computer literacy Emotional control Honesty and integrity Physically fit Surveillance CONCIERGE RECEPTIONIST Here you are the face of an organisation – the first person to meet visitors, applicants and employees. You’re likely to work at a hotel, office towers and bank. Responsibilities: Operate intercom. Politely greet and ask visitors to register their names and provide their IDs or any identification documents. Provide reference numbers to visitors. Qualifications/skills: Customer service English and other languages Security procedures Telephony

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