Salary Details
Negotiable
Job Address
246 Romulo Drive, Barangay Lualhati, Baguio City
Job Description
Essential Duties and Responsibilities:
- Oversee daily activities of the Housekeeping department, primarily cleaning of hotel rooms, hallways, conference rooms, utility rooms, mezzanine, reception areas, offices, basement, driveway and other areas
- Inspect staff work to ensure adherence to cleanliness standards; conduct regular room and hotel facilities inspections.
- Provide training to housekeeping staff to enhance job efficiency and professionalism.
- Address guest and employee complaints promptly and professionally, in line with company core values.
- Schedule staff shifts, organize replacements as needed, and assign housekeeping duties.
- Manage the inventory and quality of linens, including bed sheets, towels, and tablecloths. Ensure proper laundering, storage, and rotation of linens to maintain cleanliness and prevent shortages.
- Conduct regular inventory checks and audits of cleaning supplies, order stock as necessary, and issue supplies and equipment to staff.
- Ensure adherence to health and safety regulations, including the proper handling and storage of cleaning chemicals.
- Oversee pest control measures
- Oversee the housekeeping department’s budget, including labor costs and supply expenses, and work to identify cost-saving opportunities.
- Coordinate preventive maintenance schedules for rooms and public areas with the maintenance department.
- Implement and promote eco-friendly cleaning practices and sustainability initiatives.
- Ensure housekeeping staff adhere to uniform and name badge policies at all times.
- Develop and enforce emergency response procedures related to housekeeping issues.
- Review and update self-check cleaning sheets and undertake necessary audits.
- Work closely with other departments, such as Front Desk and Maintenance, to ensure seamless guest experiences and efficient operations.
- Engage with guests when necessary to provide a personal touch and gather feedback to improve services.
- At least 3 years of experience as Housekeeping Manager/supervisor or similar role, preferably in hospitality and tourism industry or equivalent field
- Working knowledge of Microsoft office applications
- Willing to perform various cleaning duties in instances of staff shortages.
- Strong leadership skills with proven ability to manage a team and collaborate across departments.
- Strong ability to identify and resolve issues efficiently, particularly guest complaints.
- Excellent verbal and written communication skills. Up-to-date with best practices in housekeeping; prior experience with luxury brands is advantageous.
- Highly organized and detail-oriented, able to maintain high service levels under pressure.
- Familiarity with housekeeping management software and other technology used in the industry.
- Strong analytical and problem-solving abilities.
- Ability to create and implement training programs for staff development.
- Understanding of budgeting and financial management as it relates to departmental operations.
Benefits:
- Competitive compensation package
- Opportunity to work in a dynamic and innovative environment
- Career growth and professional development opportunities
- Collaborative and supportive team culture focused on excellence
- Communication allowance
Apply today and elevate your career in housekeeping management!
Job Type
Hotel/Food and Beverage
Working Hours
08:00 AM to 05:00 PM
The job post has already expired.