Technical Support Representative

Job Details

iOPEX Technologies

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NCR, Metro Manila, Taguig, Philippines
1 Year or less

Full-time
PHP 23,000

Bachelor's / College Degree
7 Vacancies

Closing Date: October 30, 2023

Tags:

Technical Support

Full time

Salary Details

PHP 23,000

Job Address

Unit 12B 12/F Six Neo Bldg. E. Square 5th Ave. cor 26th St.

Job Description

General Description:

The Technical Support Representatives main objective is to provide Tier 1 level technical support for client's products to our customers in a manner consistent with our policies, procedures, quality, standards, and customer needs, while providing high quality and accurate resolutions to customers under stipulated policies and procedures.

Requirements:

• Minimum of 1-year prior tech support experience with similar consumer/networking products (support for mobile products is required, desktop is a plus)

• Prior hands-on experience with a customer ticketing system, similar to Zendesk or Salesforce

• Be able to work shifts that the team requires

• Very strong English grammar and writing skills with western-style of writing expertise

• Minimum typing speed of 50 WPM

• Good Google Docs/Sheets skills

• College degree preferred

• Amazing people skills (great listener and communicator)

• Calm under pressure, making smart, logical decisions in a fast-paced work environment

• Can-do, positive, teamwork attitude

Specific Tasks:

• Answers and responds to requests received via email/chat from customers inquiring about client's products.

• Log accurate and meaningful information of each contact in the Zendesk ticketing system according to established procedures and policies.

• Coordinates and escalates the requests to appropriate personnel when unable to resolve at this level.

• Meet established individual and team performance targets, which include customer service, productivity, quality standards, and any other client's deems necessary.

• Perform any other tasks, duties, or services requested by his/her immediate lead.

Required Skills

Zendesk, Google Docs, Email, Chat

Job Type

Information Technology

Working Hours

10:00 AM to 12:00 AM

The job post has already expired.

iOPEX Technologies

Company Profile Established in the Philippines in December 2011 at the heart of Bonifacio Global City, iOPEX Technologies Philippines, Inc. is a Business Process Outsourcing company that specializes in Premium Technical Support, Technical Sales and Customer Service. iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage â€“ for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals â€“ sustainable cost recovery & enhanced customer experience. iOPEX has integrated 3 key elements for success â€“ strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made. iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management. Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence. For more information, visit https://www.iopex.com/.