Job Description:

• Supervising the day-to-day operations of the Chat Administrative Department and staff members.

• Responds and Resolves Escalated Issues (Customer and Staff).

• Manage incoming customer service requests.

• Oversees team members in a certain department to ensure it's performing effectively.

• Training employees, creating and implementing business strategies and delegating tasks to team members.

• Assist in managing Scheduling and CRM tools.

• Assist in managing leads and existing customers.

• Self-development in learning the more advanced coding curriculums.

• Collecting and relaying feedback from students and parents to the leadership team.

Job Requirements:

• At least 3 years of working experience in a Customer Service Industry/BPO

• Bachelor’s Degree or equivalent

• Able to work weekends

• Knows how to do the following: CRM, Project Management, Communications and Scheduling

• Effective written and verbal English communication skills.

• Ability to manage multiple tasks.

•  Familiar with  python or/and javascript. (not a requirement but a plus)