he Online Ticketing Agent is responsible for providing customer service to customers who are purchasing tickets online. This includes answering questions about tickets, pricing, or flight schedules; processing payments; and resolving customer issues.

Responsibilities:

• Answer customer inquiries about tickets, pricing, or flight schedules via phone, email, or chat.
• Process payments for tickets.
• Resolve customer issues, such as lost or damaged tickets, incorrect reservations, or flight cancellations.
• Keep up-to-date on airline policies and procedures.
• Work with other departments to ensure a smooth customer experience.

Qualifications:

• High school diploma or equivalent
• Excellent written and verbal communication skills.
• Proficient in using computer software, including ticketing systems and CRM applications.
• Ability to work independently and as part of a team.
• Strong customer service and problem-solving skills.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Chance to interact with customers from all over the world.
• Opportunity to learn about the airline industry.