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Job Details

  • Philippines NCR, Metro Manila, Taguig, Philippines
  • 1 Year or less
  • Full-time
  • PHP 30,000
  • High School Graduate
  • 200 Vacancies
Closing Date: July 08, 2023
Salary Details

PHP 30,000

Job Address

Unit 12B 12/F Six Neo Bldg. E. Square 5th Ave. cor 26th St.

Job Description

Specific Tasks:

• Assist agent regarding from their concerns related to their calls and train them properly

• Will act as a supervisor if the customers insisit to talk with the agent

• Coordinates and escalates the requests to appropriate personnel when unable to resolve at this level.

• Meet established individual and team performance targets, which include customer service, productivity, quality standards, and any other deems necessary.

• Perform any other tasks, duties, or services requested by his/her immediate lead.

Requirements:

• Minimum of 1-year SME under BPO/Call center experience

• Be able to work shifts that the team requires

• Very strong English grammar and writing skills with western-style of writing expertise

• Good Google Docs/Sheets skills

• Must be atleast a HS Graduate

• Amazing people skills (great listener and communicator)

• Calm under pressure, making smart, logical decisions in a fast-paced work environment

• Can-do, positive, teamwork attitude

Must willing to work onsite at BGC Taguig 

Our people enjoy some amazing perks, check out a few below:

Competitive salary package

Exciting employee engagement activities

Learning sessions every week

Fast career growth

Accessible location

HMO

OT/Holiday pay

Leave credits

Leave conversions

Night differential

Uncapped annual appraisal

2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team

Required Skills

Training, Escalation, Supervisor Call

Job Type

Customer Service/BPO

Working Hours

10:00 AM to 12:00 AM



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