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  • Philippines Region XI, Davao del Sur, Davao, Philippines
  • 1 Year or less
  • Full-time
  • Negotiable
  • Bachelor's / College Degree
  • 5 Vacancies
Closing Date: May 15, 2024
Salary Details

Negotiable

Job Address

J.P. Laurel Ave., Bajada, Davao City

Job Description

Responsibilities:

  • Serves as first point of contact with customers regarding their machine issues after installation.
  • Provides prompt and accurate feedback to customers.
  • Provides initial diagnoses, analyses, and troubleshoots machine issues.
  • Asks customers targeted questions to quickly understand the root of the problem.
  • Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
  • Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
  • Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
  • Follows up with customers to ensure that their machines are fully functional after troubleshooting.
  • Provides technical support to Service Engineers during installation, service visits and trainings.
  • Prepares and submits accurate and timely reports.
  • Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
  • Performs other tasks that may be assigned from time to time.

 

Qualifications:

  • Good understanding of technology products
  • Familiarity with remote desktop applications
  • Excellent problem-solving skills
  • Superb communication skills, both written and verbal
  • Self-motivation and positive disposition
  • Confidence and composure in handling multiple tasks and customer issues at one time
  • Applicants must be willing to work in Bajada, Davao City

 

Education and Experience:

  • BS degree in Electrical or Electronics Engineering or relevant field, preferably with PRC license;
  • Proven work experience as a Technical Service Coordinator or similar role; and
  • Has call center experience as Customer/Technical Support.

 

Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at: thehrpractitioner

 

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

https://hgg-group.com/

https://www.linkedin.com/company/hgg-profiling-equipment-bv/

www.youtube.com/hggprofiling

 

Required Skills

Customer or Technical Support, Technical Service Coordinator

Job Type

Manufacturing/Electronics

Working Hours

08:00 AM to 05:00 PM



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