As a Client System Support Officer, your main responsibility is to provide technical support and assistance to clients or end-users of a particular product or service. Your duties and responsibilities may vary depending on the nature of the product or service, but generally, your role involves the following:

Technical Support: You will be the primary point of contact for clients or end-users who encounter technical issues with a product or service. You will provide prompt and effective troubleshooting assistance via various channels such as phone, email, or chat. This includes diagnosing problems, identifying root causes, and guiding clients through the resolution process.

Issue Resolution: You will take ownership of client issues and work towards their timely resolution. This may involve gathering detailed information about the problem, conducting research or testing, and applying appropriate solutions or workarounds. You will communicate updates to clients and ensure that issues are resolved to their satisfaction.

Product Knowledge and Training: You will develop a deep understanding of the product or service you support. This includes staying updated with product features, updates, and enhancements. You may also be responsible for creating user guides, FAQs, or knowledge-base articles to assist clients in resolving common issues independently. Additionally, you may conduct training sessions or webinars to educate clients on product usage and best practices.

Documentation and Reporting: You will maintain accurate records of client interactions, including details of issues reported, steps taken for resolution, and any additional follow-up required. You may also generate reports or metrics related to client support activities, such as response time, issue resolution rates, or client satisfaction surveys.

Customer Relationship Management: You will build and maintain positive relationships with clients by providing exceptional customer service. This includes demonstrating empathy, patience, and professionalism in your interactions. You may also proactively follow up with clients to ensure their ongoing satisfaction, gather feedback for product improvement, and identify opportunities for upselling or cross-selling.

Collaboration and Escalation: You will collaborate with cross-functional teams, such as software developers, quality assurance, or product managers, to escalate complex issues, provide feedback on recurring problems, and contribute to product improvements. You will effectively communicate client needs and requirements to internal teams and advocate for client-centric solutions.

Continuous Learning: As a Client System Support Officer, you should stay updated with the latest trends, technologies, and industry standards related to the product or service you support. This includes participating in training programs, attending product workshops or conferences, and actively seeking opportunities to enhance your technical knowledge and problem-solving skills.

Your role as a Client System Support Officer is crucial in ensuring client satisfaction, resolving technical issues promptly, and maintaining strong customer relationships. By providing exceptional support, you contribute to the success of the product or service and help build a positive reputation for the organization among its clients.

Qualifications:

- Graduate of BS in Information Technology or other related courses.

- Fresh graduates are welcome to apply.

- Must have a good sense of responsibility and initiative.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to a permanent employee

Schedule:

• 8-hour shift

Supplemental pay types:

• 13th-month salary
• Performance bonus

Ability to commute/relocate:

• Novaliches: Reliably commute or plan to relocate before starting work (Required)