Responsibilities & Duties
 Work with stakeholders and PO to define project requirements by identifying project milestones, phases, and elements; create BRD and IT development tickets.
 Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
 Collaborates with PO, QA, developers and 3rd party service providers to drive products and features from concept to launch in a fast-paced environment.
 Monitor and follow up project progress by tracking activity, resolving problems, publishing progress reports, provide training and recommending actions.
 Take complete ownership of assigned duties and drive them to completion with minimal management oversight.
 Provide leadership in directing other team members in the completion of support initiatives and user requests.
 Develop, gather, write and or contribute to documentation and materials needed.
 Develop content and materials for any business reviews or new initiatives for the group.
 Support data analytics component of critical business processes (event, incident, problem and change management) and provide sound recommendations for improvement.

Qualifications

 Bachelor of Science in Computer Science, Information Technology (IT), Engineering, or equivalent
 Preferably with 5 years relevant work experience Knowledge & Skills
 Extensive experience in reporting, data visualization, data mining and data integration and ad hoc analysis
 Working experience with Agile methodology
 Excellent written and verbal communication skills
 Excellent data analysis and presentation skills
 Strong project management experience
 Highly proficient in all MS Office applications (PowerPoint, Excel, Word, Project)
 Strong knowledge of event, incident, problem and change Management process dynamics, escalation procedures and data configurations
 Ability to interact with IT Support and Internal Management & Stakeholders at every level
 Background in Computer science or IT
 Familiar with gaming industry, sportsbook and casino
 Familiar with DevOps methodology is a plus