About the Role

We have partnered with a company with a vision to provide businesses, organizations, and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

What you’ll be working on

• Strong customer communication and relationship management skills, including addressing post-sales inquiries, handling complaints, and coordinating with suppliers for warranty claims.
• Ability to maintain positive customer relationships and ensure prompt fulfillment of customer needs.
• Assist senior project managers in preparing and presenting larger commercial fit-out projects.
• Provide administrative and support services for click and collect services.

Experienced Required:

• Minimum 1 year of experience in customer service.
• Strong verbal and written communication skills
• Excellent customer service skills, with a focus on resolving customer complaints
• Willingness to undergo training to enhance skills and knowledge
• Proficiency in Microsoft Office Suite, particularly in Microsoft Word and Excel (Intermediate level)
• Previous experience in a fast-paced customer service or administration role
• Attention to detail and high level of accuracy in tasks
• Ability to work both independently and collaboratively as part of a highly productive team