Key Responsibilities:

• Customer Interaction:
  • Handle incoming customer inquiries via phone, email, and live chat
  • Provide accurate and timely information about products, ingredients, usage, and benefits
  • Assist customers with order placement, tracking, and modifications
  • Address customer concerns and complaints promptly and professionally
• Order Processing:
  • Process orders accurately and efficiently
  • Manage inventory levels and restocking
  • Handle returns, exchanges, and refunds
• Product Knowledge:
  • Stay up-to-date on the latest product offerings, trends, and promotions
  • Attend product training sessions to enhance knowledge and skills
• Customer Relationship Management:
  • Build strong relationships with customers by providing personalized service
  • Resolve customer issues in a positive and solution-oriented manner
  • Contribute to customer satisfaction and loyalty
• Administrative Tasks:
  • Maintain accurate customer records and data
  • Utilize customer relationship management (CRM) systems to track customer interactions
  • Adhere to company policies and procedures

Required Skills and Qualifications:

• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to build rapport with customers
• Problem-solving and decision-making abilities
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks
• Proficiency in computer skills, including CRM systems
• A passion for beauty and skincare
• Previous experience in customer service or retail is preferred

What We Offer:

• Competitive compensation package
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• The chance to work with innovative beauty products
• Employee discounts on company products