• Deliver service and support to end-users using and operating automated call distribution phone software and emails 
• Proactively monitor and respond to events, error conditions and threshold events in network monitoring system and processing events 
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services 
• Follow standard processes and procedures 
• Identify and troubleshoot issues per Client specifications 
• Redirect problems to appropriate resource 
• Accurately process and record call transactions using a computer and designated tracking software 
• Stay current with system information, changes, and updates 

Candidate's profile: 

• Great organizational and interpersonal skills 
• Someone who is flexible and proactive 
• Creative mindset, problem solver, service oriented and self-learning skills 
• Innovative attitude, stress resistant, team player, flexible 
• Previous industry experience in 24 x 7 Network Operation Center or call Center