PHP 20,000
Pacific Cross Philippines, 8 Rockwell Bldg. Rockwell Makati
As a Client Account Coordinator, you will be responsible for managing and maintaining positive relationships with clients. Your primary objective is to facilitate communication between clients and sales teams. You will play a key role in ensuring client policies don't lapse, addressing inquiries, and ensuring the successful renewal of policies into the next year's cycle. Strong customer service, communication, and problem-solving skills are essential for success in this role.
Client Communication: Serves as the main point of contact for assigned clients.
Account Management: Manage and monitor client accounts, ensuring accurate and up-to-date information; and that their medical coverages are maintained on a year-to-year basis.
Issue Resolution: Identify and address client concerns regarding renewals promptly and effectively. Collaborate with internal teams to resolve issues and prevent recurrence.
Data Analysis and Reporting: Prepare regular reports on key performance indicators.
communications, account management, customer service, multitasking
Sales/Marketing
08:30 AM to 05:30 PM