Responsibilities &
Duties
 Develop & execute customer relationship management campaigns to increase customer loyalty
 Prepare a set of universal customer relationship procedures & apply them at every level of the company
 Analyze customer behavior and measure their impact on business outcomes to update strategies
 Maintain smooth communication with customers and promptly reply to their queries
 Respond and resolve customer complaints quickly and efficiently
 Divide customers into different classes based on common
characteristics like demographics or behaviors and personalize
the approach effectively
 Run effective promotional activities to optimize sales growth and customer retention
 Use existing customer data to gain new leads and potential customers
 Understand previous customer attitudes to better engage current customers
 Identify new and more cost-efficient communication channels with customers
 Identify the most efficient customer interaction approaches & prioritize them accordingly
 Keep customers updated about the latest collections & special offers in order to increase sales
 Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
 Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
 Notify admins and upper management about all the execution plans & required changes
 Monitor direct competitors of the company and find out how they handle customer relationships

Qualifications

Open to any nationality who are living/staying in the Philippines with valid passport and visas

Company provides work permit
 Preferably 3+ years in a retention marketing role in the online
gaming space
 Bachelor’s Degree in Business, Marketing or any related field
Knowledge & Skills
 Excellent analytical skills with an orientation to detail
 Fluent in English
 Excellent interpersonal and communication skills
 Proficient in all Microsoft applications
 A team player with leadership skills
 Maintain a positive attitude focused on customer satisfaction
 analytical focused
 Genuine interest for CRM and technical knowledge
 Strong problem solving skills