Duty:

1. Respond to various online obstacles, product logic solutions, function operation guidance, etc., respond to and solve customer problems in a timely manner, and improve customer satisfaction.

2. Promote technical and product-related personnel to pay attention to and deal with online problems, and follow up the schedule to understand the causes and avoidance measures, and give customers detailed explanations and comfort for the problems.

3. Communicate all important information related to system upgrades, maintenance, etc., to ensure that important task information is not leaked.

4. Record all the online problems reported by customers, and distinguish the types of problems according to the classification, so as to ensure that no important task information is omitted.

5. Dealing with software bugs, product requirements, etc., can communicate across departments independently, make suggestions, and solve problems for customers.

6. Assist in the follow-up of major issues, promote the resolution of issues by relevant departments, and achieve a closed loop of issues.

7. Use tools to locate and discover possible major problems in a timely manner, follow up and deal with them in a timely manner, and reduce the impact of the problem.

8. The problem is raised in time, and the appropriate personnel are guaranteed to assist in handling it.

Requirements:

1. Bachelor degree or master degree or above

3. More than one year working experience in customer service, experience in customer online text service is preferred

4. Team management/guidance experience of 3~10 or more people (plus points)

5. Proficient in data analysis and compilation capabilities such as Excel reports (plus points)

6. Proficient in writing, copywriting, communication and docking experience and summarization ability of various speech skills (bonus points)

7. Familiar with the Internet industry, certain experience in technical docking is preferred (plus points)

8. Familiar with the use of customer service system and CRM is preferred (plus points)