Call Center & Dispatcher Representative

Allz Digital Services is a leading provider of exceptional lead generation services for home repair companies. We take pride in our commitment to delivering outstanding customer service while fostering a collaborative and supportive work environment. Join our team of dedicated professionals and contribute to our mission of connecting customers with top-notch services.

As a Dispatcher, your responsibilities will include:
Receive and process service requests from customers.
Efficiently schedule and dispatch technicians based on availability and job requirements.
Coordinate job details with technicians and provide clear instructions.
Monitor resources and optimize their allocation for maximum productivity.
Maintain accurate records of job assignments and technician availability.
Keep customers informed about the status of their service request.
Proactively address any issues or obstacles that arise during the dispatching process.
Adhere to company policies and procedures, ensuring compliance and quality.
Continuously seek opportunities to improve dispatching processes and operational efficiency.

You will be a crucial part of our customer service team, ensuring a seamless experience for our valued customers. Your responsibilities will include answering incoming calls, booking service appointments, dispatching technicians, and providing attentive follow-up support. This role requires strong communication skills.

[Desired Qualifications]:

Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
A solution-oriented mindset, and the ability to handle customer inquiries with professionalism and efficiency.
Proven ability to multitask effectively and prioritize tasks in a fast-paced call center environment.
Sales experience is highly valued, as you will have the opportunity to engage with customers, address objections, and promote our services.
Strong problem-solving skills and the ability to think critically to provide optimal solutions to customer inquiries.
Display a customer-centric mindset, with the ability to empathize and actively listen to customer needs.
[Company Highlights]:

Enjoy the convenience of a work-from-home option, providing flexibility and a comfortable work environment.
Benefit from our comprehensive training program, equipping you with the skills and knowledge needed to excel in the role.
Take advantage of performance-based bonuses and incentives, recognizing your contributions and dedication.
Note: Job timing will be according to Canada Mountain Time.

Join our team and be part of a company that values professionalism, customer satisfaction, and growth opportunities.
Allz Digital Services is an equal opportunity employer. We welcome and embrace diversity in our workforce and encourage individuals from all backgrounds to apply. While we appreciate all applications, only qualified candidates will be contacted for further consideration.