1. Develop and deliver training programs tailored to the needs of tele collections, customer service, and other operational functions.

2. Create engaging training materials, including presentations, manuals, exercises, and assessments.

3. Conduct training sessions for new hires and existing employees to ensure a high level of competency in collections techniques, customer interaction, and operational procedures.

4. Collaborate with department managers and subject matter experts to identify training needs and develop relevant curriculum.

5. Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.

6. Provide ongoing coaching and support to employees to reinforce learning and drive continuous improvement.

7. Stay updated on industry trends, regulations, and best practices related to tele collections, customer service, and operational management.

8. Assist in the development and implementation of new processes and strategies to optimize operational efficiency and effectiveness.

9. Serve as a resource for employees, answering questions, resolving issues, and providing guidance as needed.

10. Foster a positive learning environment that encourages teamwork, collaboration, and professional growth.

Requirement :

- Bachelor's degree in Business Administration, Finance, or related field (or equivalent work experience).

- Proven experience in tele collections, customer service, or related operational roles.

- Previous experience in training and development, preferably in a financial services or collections environment.

- Strong knowledge of collections strategies, customer service principles, and operational processes.

- Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

- Demonstrated ability to design, deliver, and evaluate training programs.

- Analytical mindset with the ability to interpret data and identify performance trends.

- Detail-oriented with strong organizational and time management skills.

- Proficiency in Microsoft Office applications and learning management systems.

- Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Preferred Qualifications:

- Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP).

- Experience with telephony systems and call center technologies.

- Familiarity with regulatory requirements and compliance standards in the financial services industry.