NOTE: Please read through the entire post and follow the instructions carefully. We will NOT CONSIDER your application if you fail to follow a single instruction.

Job type: 

• In this role, you will be expected to dedicate 4-8 hours per day and work 5 days a week, with a 2-day rotating schedule for days off.

• Remote

• Time Zone: California Time Zone (PST/PDT)

• Start Date: ASAP 

Number of headcounts: 02

Hourly Rate: $3

We are seeking an articulate and customer-focused Salon Receptionist with a strong background in phone-based customer service, ideally within a BPO or call center setting. As the first point of contact for our esteemed client, you will play a pivotal role in providing exceptional service and upselling services by efficiently handling calls, managing appointments, and ensuring a seamless salon experience. A native or near-native level of spoken English is essential to effortlessly engage with our diverse clients. Spanish fluency is a plus.

Responsibilities:

• Serve as the primary point of contact for clients via phone, delivering a warm and welcoming greeting while maintaining a professional demeanor.

• Handle Inbound Calls: Answer incoming calls promptly, addressing client inquiries, scheduling appointments, and providing accurate information about services and offerings.

• Perform Outbound Calls:  Appointment reminders and post visit follow ups

• Scheduling Management: Efficiently manage the salon's appointment booking system, ensuring optimal scheduling to meet client preferences and staff availability.

• Collaborate closely with salon staff to coordinate schedules, allocate resources, and manage walk-ins and cancellations effectively.

• CRM management: Skillfully navigate CRM systems to access client records, appointment histories, and preferences, delivering personalized service that exceeds expectations.

• Pleasantly upsell services during calls- Utilize active listening skills to comprehend client needs and suggest appropriate services or products to enhance their salon experience.

• Ability to read carefully and follow directions: This is a test. If you are following closely, add the title of your favorite movie in the subject line and the answer to: what is twelve hundred divided by 3.

• Customer Service Solutions: Handle client concerns and feedback with empathy and diplomacy, escalating issues when necessary to ensure swift resolution.

• Inventory management (as relates to upsells): Assist in managing retail product inventory, tracking sales, and coordinating product orders as needed.

• Provide administrative support: by performing tasks such as data entry, file management, and other salon-related tasks.

• Uphold the salon's brand image and its reputation for outstanding customer service through every interaction.

• Create your own Standard operating procedures (SOPs) and instruction manuals for your role to improve the business’ internal operations.

Qualifications:

• At-least 2 years prior experience in a phone-based customer service role, preferably in a BPO or call center environment, showcasing exceptional communication skills.

• Experience working with US business owners (brick and mortar) directly is a plus.

• Native or near-native level of spoken English, with impeccable pronunciation, intonation, and grammar.

• Spanish (Fluent/conversational) abilities a plus California has a large Spanish community.

• Ability to read instructions carefully and follow directions (Make sure to read everything carefully before applying to indicate if we should read your application or not). Please run a speed test via www.bandwidthplace.com/ and post your speed test results in the subject line together with the first and second questions.

• Proficiency in using phone systems, CRM software, and appointment booking platforms. Ability to suggest tools for set up and efficiency a plus

• Strong multitasking abilities, with a keen attention to detail and the ability to manage a high volume of calls and appointments.

• Exceptional interpersonal skills, allowing you to build rapport with clients and colleagues alike.

• Problem-solving mindset with the ability to address client concerns diplomatically and collaboratively.

• Professional and polished appearance, aligning with the salon's image and values.

• Positive attitude, punctuality, and reliability in a fast-paced salon environment.

• Flexibility in working varying shifts, including evenings and weekends, as required by the salon's schedule.

Additional Requirements:
- Must have a quiet workspace and possess a noise-canceling headset

How to Apply:

If you possess exceptional phone communication skills, a passion for delivering outstanding customer experiences, and an eye for detail, we invite you to apply for the Beauty Studio Receptionist role. Join our team and be the voice that warmly welcomes clients into our world of beauty and relaxation. Please submit your application through this email: Required Skills