Responsibilities:

Sales Generation:

• Actively promote and sell travel packages, tours, accommodations, and ancillary services to prospective customers.
• Identify and pursue sales opportunities through various channels, including phone calls, emails, social media, and in-person meetings.
• Meet or exceed sales targets set by the company by consistently closing deals and upselling additional services.
• Build and maintain a customer database to nurture relationships and generate repeat business.
• Respond promptly to customer inquiries and provide accurate information about available packages, prices, and travel options.

Customer Service:

• Provide excellent customer service throughout the sales process, from initial contact to post-trip follow-up.
• Assist customers in selecting the most suitable travel options based on their preferences, budget, and travel requirements.
• Address customer concerns or complaints professionally and efficiently, aiming for satisfactory resolution.
• Stay updated on travel regulations, visa requirements, and health advisories to provide informed advice to customers.
• Ensure all bookings and reservations are accurately processed and confirmations are provided to customers in a timely manner.

Product Knowledge and Research:

• Maintain a thorough understanding of the company's travel packages, tours, destinations, and services offered.
• Stay informed about industry trends, new destinations, and travel products to provide up-to-date information to customers.
• Conduct research on travel destinations, attractions, and local customs to assist customers in planning their trips effectively.
• Collaborate with other team members to develop new travel packages or promotional offers to attract customers.

Administrative Tasks:

• Prepare sales reports, forecasts, and analysis for management review.
• Coordinate with suppliers, airlines, hotels, and other service providers to confirm reservations and ensure smooth travel experiences for customers.

Requirements:

• Proven experience in sales, preferably in the travel and tourism industry.
• Excellent communication and interpersonal skills.
• Strong sales acumen with the ability to persuade and close deals.
• Knowledge of domestic and international travel destinations, visas, and travel regulations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work irregular hours, including weekends and holidays, as needed.
• High school diploma, bachelor's degree in hospitality, tourism, or related field preferred.