In this role, you will:

• Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
• Regularly receive direction from management, escalate questions and refer more difficult issues to staff
• Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
• Interact with experienced representatives on difficult issues
• Be responsible for coaching new hires and less experienced staff
• Respond to inquiries and issues from customers

Qualifications: 

• 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of experience in banking and financial services or equivalent is preferred but not required
• Must complete at least 2nd year level in college