This role will be a hybrid role between Project Management and Process/Operations management dependent on the most critical needs of the organization. 

To succeed in this role you must have experience in:  

• Define strategy, objectives, project scope, and business requirements for various new or enhanced projects in GCC arena and facilitate the successful rollout and adoption of new systems, processes, etc. 

• Focus on internal business process and project focusing on PMO activities 

• Build & support Smartsheet implementation and management 

• Work cross-functionally with engineering, marketing, and product management to improve processes for support organization, product, and customer experience. 

• Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement. 

• Find opportunities to improve workflow and create supporting documentation for review by peers and managements 

Essential Skills: 

• Strong experience with Smartsheet or Microsoft Planner +5 years administration. Experience setting up systems, workspaces, templates, and workflow 

• PMP Certification 

• 5 years experience working with Technical Support as an authority in technical support standard methodologies 

• Familiar with Salesforce Service Cloud or similar CRM systems, Knowledge base systems, and Customer portals for case management. 

• Ability to drive and create PMO processes 

• Experience working with budgets and headcounts 

• Experience in developing programs and processes that directly create customer satisfaction and loyalty. 

• A strong leader who is highly energetic and a motivated standout colleague. 

Desired Qualifications:  

• With 5+ years of related industry experience. 

• Self-starter with the ability to handle multiple tasks and priorities simultaneously. 

• Strong verbal/written communication skills, including the ability to effectively communicate with both business and technical teams. 

• Proficient at identifying areas for improvement in processes, tools, and techniques and the ability to follow through on implementing these improvements. 

• Strong attention to detail and excellent problem-solving skills. 

• Ability to understand and apply technical concepts. 

• Collaborate and Lead Advanced Support Initiatives. 

• Demonstrated ability to work as a standout colleague and enjoys collaboration. 

• Demonstrated ability to lead projects and team members. 

• Demonstrated excellence in troubleshooting and analysis skills

to apply  click the link 

https://ringcentralcareers.ttcportals.com/referrals/683467e1-e6xxxxxx0-b0d4-d6xxxxx8c9bf?bid=12178

 or send youe resume  b*********a@yahoo.com