We are seeking a highly motivated and experienced Customer Service Representative to handle an account related to Cryptocurrency gaming.

Job Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customer at all time.
• Knowing our products inside and out so that you can answer questions
• Handle inbound /outbound call, online live chat service.
• Establishing customer relations, developing loyal customers
• Responding promptly to customer inquiries, acknowledging and resolving customer complaints.
• Provide customer satisfaction and professional customer support
• Initiating sales, service, promotion with customer.
• Proactively escalate any issues that would affect the customer experience
• Perform any other duties as assigned and required

Job Qualifications:

• Candidate must possess at least a Diploma related to Computer Science/Information Technology, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce or equivalent.
• Computer Literate and knows how to use MS Office.
• Experience with email marketing platforms and customer engagement tools
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong attention to detail and ability to multitask
• Passion for online gaming and a deep understanding of the industry
• At least 1 year of work experience in customer service handling email and chat support.
• Applicants must be willing to work in Makati.
• Willing to work on a shifting schedule and Holidays.
• Full-Time position(s) available.

Job Types: Full-time, Fresh graduate