Job Description:

As an E-commerce Specialist, you will play a crucial role in driving our online sales and enhancing the overall customer experience. You will be responsible for managing our e-commerce platforms, optimizing product listings, implementing marketing strategies, and analyzing sales data to improve performance.

Key Responsibilities:

• E-commerce Platform Management:
  • Oversee the day-to-day management of our e-commerce platforms (e.g., Shopify, Magento, WooCommerce)
  • Ensure smooth website functionality, including product listings, checkout processes, and payment gateways
  • Monitor website performance and make necessary optimizations
• Product Listing Optimization:
  • Create compelling product descriptions, titles, and meta descriptions
  • Optimize product images and videos to enhance visual appeal
  • Conduct keyword research to improve search engine visibility
  • Monitor and adjust product listings to maximize sales
• Digital Marketing:
  • Develop and execute digital marketing campaigns, including SEO, PPC, email marketing, and social media marketing
  • Utilize analytics tools to track campaign performance and make data-driven decisions
  • Collaborate with the marketing team to create engaging content and promotions
• Sales Analysis and Reporting:
  • Analyze sales data to identify trends, opportunities, and areas for improvement
  • Generate regular reports on key performance indicators (KPIs)
  • Utilize data insights to optimize marketing strategies and improve customer experience
• Customer Service:
  • Respond to customer inquiries and resolve issues promptly
  • Provide excellent customer support through various channels (email, chat, phone)
  • Manage customer reviews and feedback

Required Skills and Qualifications:

• Strong understanding of e-commerce principles and digital marketing strategies
• Proficiency in e-commerce platforms and digital marketing tools
• Excellent analytical skills and attention to detail
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team