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  • Philippines Region VII, Cebu, Cebu, Philippines
  • 1 Year or less
  • Full-time
  • PHP 37,000
  • Bachelor's / College Degree
  • 100 Vacancies
Closing Date: May 12, 2021
Salary Details

PHP 37,000

Job Address

21/F-26/F Robinsons Cyberscape Gamma Topaz and Ruby Roads Ortigas Center, Pasig City

Job Description


Join TDCX and be interviewed in the comforts of your home!

Are you a technical support rockstar who wants to be part of a pioneering team for a popular consumer electronics brand? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Technical Support Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Get hired today and enjoy Internet and Electricity allowance by working from home!

Top reasons to work here:

  • Above-industry average salary – earn up to 37K!
  • 20K New Hire Bonus*
  • Monthly performance bonuses upon regularization (up to 30% of basic pay
  • HMO benefits on Day 1 + one (1) free dependent after 6 months
  • Group life insurance starting on Day 1
  • 25% Night differential rate (higher than the industry average!)
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts,

What is your mission?

As a Technical Support Advisor, you will be working with our Consumer Electronics Account to deliver #happier customer experience. You will provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support .

You are also required to perform these job functions:

  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Provide prompt, reliable, and accurate information to customers while maintaining effective commnications during conversations by adjusting to the pace and technical level of the customer
  • Recognize and adjust support approach to accommodate all levels of customer’s experience
  • Communicate positively with team members, customers, and other partners

Who are we looking for?

  • Completed 2 years in collegeMust possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
  • Good understanding of consumer electronics product
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Amenable to work rotating shifts (morning, mid, & night shifts)
  • Can work in Cebu IT Park, Cebu City A
  • menable to be assigned in a temporary work-from-home setup
  • Have access to a quiet and secured workspace with a stable internet connection with at least 25 mbps speed (10mbps download and 6 mbps upload speeds)

Sign up here and one of our Talent Acquisition Representatives will reach out to you. *Terms and Conditions apply

How to Apply? Online.

Job Opportunity at TDCX Cebu TDCX and be interviewed in the comforts of your home!

Job Type

Customer Service/BPO

Working Hours

09:00 AM to 06:00 PM

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