21/F-26/F Robinsons Cyberscape Gamma Topaz and Ruby Roads Ortigas Center, Pasig City
Join TDCX and be interviewed in the comforts of your home!
Are you an experienced customer service rockstar who wants to be part of our pioneering team for a premium airline account? Are you passionate, driven, and can deliver outstanding customer service experience?
We are looking for a Customer Service Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!
Top reasons to work here:
- Above-industry average salary. Earn up to PHP 36K monthly!
- Php 20,000 New Hire Bonus* for starters on February 9, 2021
- Group life insurance starting on Day One
- HMO benefits on Day One + 1 free dependent after 6 months
- Monthly performance bonuses upon regularization
- 25% Night differential rate (higher than the industry average!)
- 15 Sick Leave credits with cash conversions
- 15 Vacation Leave credits with carry over
- Premium & Instagrammable workspaces
- Free overflowing coffee and cookies
- Learning courses to help you grow
- Career development programs
- Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
As a CSR for our premium airline account, you goal is to deliver #happier customer experience. You will handle phone-in / chat enquiries of current and prospective members, identify cause of problems, and recommend solutions.
You are also required to perform these job functions:
- Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
- Maintain member accounts whenever there are changes in their profiles
- Send program-related collaterals and forms
- Advise on latest promotions and mechanics
- Manage feedback/ complaints and liaise with backend support to resolve members’ issues
- Involve in ad-hoc projects
- Meet daily KPI requirement
Who are we looking for?
- Completed at least 2 years in college
- At least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account
- Preferably with GDS experience
- Strong verbal and written English communication skills
- Amenable to work in rotating shifts
- Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City
How to Apply?
Online. Send your application through OHJOBS.COM and expect a call from our Talent Acquisition team within 24-48 hours.
*Terms and Conditions apply
09:00 AM to 06:00 PM
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