21/F-26/F Robinsons Cyberscape Gamma Topaz and Ruby Roads Ortigas Center, Pasig City
Join TDCX and be interviewed in the comforts of your home!
Are you a technical support rockstar who wants to be part of a pioneering team for a popular consumer electronics brand? Are you passionate, driven, and can deliver outstanding customer service experience?
We are looking for a Technical Support Advisor to join our growing family. Come home and start your #BeHappier journey with TDCX today!
Top reasons to work here:
- 20K New Hire Bonus*
- Above-industry average salary
- Group life insurance starting on Day 1
- HMO benefits on Day 1 + one (1) free dependent after 6 months
- Monthly performance bonuses upon regularization (up to 30% of basic pay)
- 25% Night differential rate (higher than the industry average!)
- 15 Sick Leave credits with cash conversions
- 15 Vacation Leave credits with carry over
- Premium & Instagrammable workspaces
- Free overflowing coffee and cookies
- Learning courses to help you grow
- Career development programs
- Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
As a Technical Support Representative, you will be working with our Consumer Electronics Account to deliver #happier customer experience through phone. You will act as frontline staff to answer incoming calls, respond to customer inquiries and resolves the concerns and/or complaints.
Who are we looking for?
- Completed 2 years in college
- Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
- A quiet space to work at and preferably with 20 mbps internet service package (more than 10 mbps download and 6 mbps upload speeds)
- Good understanding of consumer electronics products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong-verbal and written English communication skills
- Amenable to work rotating shifts
- Willing to be assigned in a temporary work-at-home set-up
- Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City
How to Apply?
Online. Send your application through Indeed and expect a call from our Talent Acquisition team within 24-48 hours.
*Terms and Conditions apply
09:00 AM to 06:00 PM
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