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Job Details

  • Philippines NCR, Metro Manila, Makati, Philippines
  • 2 Years
  • Full-time
  • Negotiable
  • Bachelor's / College Degree
  • 1 Vacancies
Closing Date: February 12, 2021
Salary Details

Negotiable

Job Address

Unit 3009 Cityland Pasong Tamo Tower, 2210 Don Chino Roces Ave. Makati City

Job Description

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between Logistics Service Provider and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of Shared Service Center as necessary
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

 

Required Skills / Experience / Competencies:

  • Bachelor’s Degree in Industrial Engineering, Business or equivalent.
  • Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an MNC environment.
  • Very Good English and Japanese communication skills(read, write, and speak).
Job Type

Engineering

Working Hours

08:00 AM to 05:00 AM



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