Essential Duties and Responsibilities:

• Proactive order management and anticipating and solving issues relating to customer orders
• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Day to day liaison between Logistics Service Provider and local country (Sales, Logistics & Finance Departments)
• Escalation of stock allocation and customer service issues to Team Leader
• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as representative of Shared Service Center as necessary
• Collaborates with E-commerce department to solve systems issues
• Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

• Bachelor’s Degree in Industrial Engineering, Business or equivalent.
• Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an MNC environment.
• Very Good English and Japanese communication skills(read, write, and speak).