Join TDCX and be interviewed in the comforts of your home!

Are you a customer service Rockstar who wants to be part of our pioneering team for a premium airline account? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Customer Service Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

• First class for boarding on February 9, 2021
• Above-industry average salary. 
• Group life insurance starting on Day One
• HMO benefits on Day One + 1 free dependent after 6 months
• Monthly performance bonuses upon regularization
• 25% Night differential rate (higher than the industry average!)
• 15 Sick Leave credits with cash conversions
• 15 Vacation Leave credits with carry over
• Premium & Instagrammable workspaces
• Free overflowing coffee and cookies
• Learning courses to help you grow
• Career development programs
• ​Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

What is your mission?

As a Customer Service Representative, you will be working with our Premium Airline Account to deliver #happier customer experience. You will handle phone-in / chat enquiries of current and prospective members.

You are also required to perform these job functions:

• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
• Maintain member accounts whenever there are changes in their profiles
• Send program-related collaterals and forms
• Advise on latest promotions and mechanics
• Manage feedback/ complaints and liaise with backend support to resolve members’ issues
• Involve in ad-hoc projects
• Meet daily KPI requirement

Who are we looking for?

• Completed at least 2 years in college
• At least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account
• Preferably with  GDS  experience
• Strong analytical skills to identify cause of problems & recommend solutions
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City

How to Apply?

Online. Send your application through OhJobs and expect a call from our Talent Acquisition team within 24-48 hours.