Join TDCX and be interviewed in the comforts of your home!

Are you a technical support rockstar who wants to be part of a pioneering team for a popular consumer electronics brand? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Technical Support Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

• 20K New Hire Bonus*
• Above-industry average salary
• Group life insurance starting on Day 1
• HMO benefits on Day 1 + one (1) free dependent after 6 months
• Monthly performance bonuses upon regularization (up to 30% of basic pay)
• 25% Night differential rate (higher than the industry average!)
• 15 Sick Leave credits with cash conversions
• 15 Vacation Leave credits with carry over
• Premium & Instagrammable workspaces
• Free overflowing coffee and cookies
• Learning courses to help you grow
• Career development programs
• Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

What is your mission?

As a Technical Support Representative, you will be working with our Consumer Electronics Account to deliver #happier customer experience through phone. You will act as frontline staff to answer incoming calls, respond to customer inquiries and resolves the concerns and/or complaints.

Who are we looking for?

• Completed 2 years in college
• Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
• A quiet space to work at and preferably with 20 mbps internet service package (more than 10 mbps download and 6 mbps upload speeds)
• Good understanding of consumer electronics products
• Solid technical and diagnostic skills with tested problem-solving skills
• Strong-verbal and written English communication skills
• Amenable to work rotating shifts
• Willing to be assigned in a temporary work-at-home set-up
• Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City

How to Apply?

Online. Send your application through OhJobs and expect a call from our Talent Acquisition team within 24-48 hours.

*Terms and Conditions apply