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  • Philippines NCR, Metro Manila, Pasig, Philippines
  • 2 Years
  • Full-time
  • PHP 34,000
  • Vocational Graduate
  • 100 Vacancies
Closing Date: January 15, 2021
Salary Details

PHP 34,000

Job Address

21/F-26/F Robinsons Cyberscape Gamma Topaz and Ruby Roads Ortigas Center, Pasig City

Job Description

Join TDCX and be interviewed in the comforts of your home!

 

Are you a customer service Rockstar who wants to be part of our pioneering team for a premium airline account? Are you passionate, driven, and can deliver outstanding customer service experience?

 

We are looking for a Customer Service Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!

 

Top reasons to work here:

  • First class for boarding on January 25, 2021
  • Above-industry average salary. 
  • Group life insurance starting on Day One
  • HMO benefits on Day One + 1 free dependent after 6 months
  • Monthly performance bonuses upon regularization
  • 25% Night differential rate (higher than the industry average!)
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • ​Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

What is your mission?

 

As a Customer Service Representative, you will be working with our Premium Airline Account to deliver #happier customer experience. You will handle phone-in / chat enquiries of current and prospective members.

 

You are also required to perform these job functions:

  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
  • Maintain member accounts whenever there are changes in their profiles
  • Send program-related collaterals and forms
  • Advise on latest promotions and mechanics
  • Manage feedback/ complaints and liaise with backend support to resolve members’ issues
  • Involve in ad-hoc projects
  • Meet daily KPI requirement

Who are we looking for?

• Completed at least 2 years in college
• At least 1 year of BPO work experience in an international airline account or booking/reservations/ticketing for a travel account
• Preferably with GDS experience
• Strong analytical skills to identify cause of problems & recommend solutions
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City or Sheridan, Mandaluyong City

How to Apply?

 

Online. Send your application through ohjobs and expect a call from our Talent Acquisition team within 24-48 hours.

 

Job Requirements

International Airlines Account in BPO

Job Type

Customer Service/BPO

Working Hours

09:00 AM to 06:00 PM



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