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Job Details

  • Philippines NCR, Metro Manila, Taguig, Philippines
  • 4 Years
  • Full-time
  • PHP 30,000
  • Vocational Graduate
  • 25 Vacancies
Closing Date: October 22, 2020
Salary Details

PHP 30,000

Job Address

257 McKinley Hill Drive, Taguig, Metro Manila, Philippines

Job Description

The Customer Support must be a customer service pro! Friendly, self-motivated, and reliable and with impeccable communication and organizational skills. He or she must understand that every customer phone call builds the company’s reputation for outstanding service. 

  • Stay regularly informed of brands & products, to exemplify high familiarity with brands you’re servicing
  • Use phone & email; to troubleshoot products, process refunds/exchanges, and overall curb troubled customers to happy ones
  • Monitor products for issues & ensuring no “downtime” of our brands, escalating matters to team-members, and overall ensuring listing outages have minimal downtime before being noticed
  • Responding to negative product & seller reviews, and doing what can be done to correct them and repair negative customer experiences
  • Monitoring revenue of listings, noticing when there is declining sales, and making escalations to team-members of possible issues.
  • Assisting with administrative and brand-specific spreadsheets of metrics & useful data are updated.
Job Requirements

Customer service, MS Computer Skills, English Communications skills, Google tools management

Job Type

Customer Service/BPO

Working Hours

09:00 AM to 06:00 PM



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