257 McKinley Hill Drive, Taguig, Metro Manila, Philippines
The Customer Support must be a customer service pro! Friendly, self-motivated, and reliable and with impeccable communication and organizational skills. He or she must understand that every customer phone call builds the company’s reputation for outstanding service.
- Stay regularly informed of brands & products, to exemplify high familiarity with brands you’re servicing
- Use phone & email; to troubleshoot products, process refunds/exchanges, and overall curb troubled customers to happy ones
- Monitor products for issues & ensuring no “downtime” of our brands, escalating matters to team-members, and overall ensuring listing outages have minimal downtime before being noticed
- Responding to negative product & seller reviews, and doing what can be done to correct them and repair negative customer experiences
- Monitoring revenue of listings, noticing when there is declining sales, and making escalations to team-members of possible issues.
- Assisting with administrative and brand-specific spreadsheets of metrics & useful data are updated.
Customer service, MS Computer Skills, English Communications skills, Google tools management
09:00 AM to 06:00 PM
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