• Answer queries about applications.
• Receive and document bug reports.
• Collect and document requests for system and process changes.
• Fix bugs.
• Retrieve functionality after abnormal program terminations.
• Complete root cause analysis
• Apply new functionality.
• Fulfil regulatory requirements.
• Creation of reports required by the business
Process and Application Improvement:
• Make strategic decisions that meet business goals.
• Provide functional, architectural and process improvements as required for the support and maintenance of the system areas in scope.
• Business Blueprint Document
• Functional / Technical specification creation
• Functional Testing (DEV,QAS)
• User Acceptance Testing (sign-off)
• End user training with EUT
08:00 AM to 05:00 PM