Responsibilities:                                             

• Answer queries about applications.

• Receive and document bug reports.

• Collect and document requests for system and process changes.

Problem Correction:

• Fix bugs.

• Retrieve functionality after abnormal program terminations.

• Complete root cause analysis

Application Enhancement:

• Apply new functionality.

• Fulfil regulatory requirements.

• Creation of reports required by the business

Process and Application Improvement:

• Make strategic decisions that meet business goals.

• Provide functional, architectural and process improvements as required for the support and maintenance of the system areas in scope.

Documentation:

• Business Blueprint Document

• Functional / Technical specification creation

• Functional Testing (DEV,QAS)

• User Acceptance Testing (sign-off)

• End user training with EUT