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  • Philippines NCR, Metro Manila, Taguig, Philippines
  • 7 Years
  • Full-time
  • PHP 150,000
  • Bachelor's / College Degree
  • 100 Vacancies
Closing Date: December 31, 2022
Salary Details

PHP 150,000

Job Address

Taguig, Metro Manila

Job Description

Job Description


  • Bachelor’s in engineering, Computer Science or equivalent.
  • 10+ years of overall experience
  • Minimum of 7 years ITSM process engineering and project management experience
  • Strong working knowledge of networking and network architecture & Tape & Backup Management
  • Strong understanding of systems hardware, operating systems, centralized management tools, backup and recovery, and monitoring


  • Manage and execute the day-to-day operations of the IT Operations L1 team and associated systems/services
  • Provide guidance and mentorship to the IT Operations L1 team members growing their technical and professional skillsets and capabilities
  • Direct the information and data integrity of IT Operations L1 Team
  • Ensure continuous development of processes and procedures to support an effective and efficient operations system with due compliance to regulations and laws
  • Provide oversight in managing L1 IT Operations and associated business systems/services to ensure that they meet the service level agreements
  • Ensure the IT Operations Business Continuity Plan (“BCP”) is in place and ready to be used in time of need
  • Conduct assessments on the IT Operations L1 team for operational efficiencies and maximum effectiveness
  • Manage vendors providing support systems/services to IT Operations and hold accountable to the contract including performance levels.
  • Ensure the security of the information systems, communication lines, and equipment.
  • Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans
  • Oversee ongoing improvements and the feasibility of procedure / system enhancements.
  • Evaluate overall IT Operations L1 team of computing and information technology functions and recommend enhancements
  • Interact with company managers on internal and external IT Operations support and services
  • Lead the team responsible for, but not limited to:
  • System resource monitoring, system capacity and performance optimization
Job Requirements

L1 Operations Manager

Job Type

Admin/Human Resource

Working Hours

08:00 AM to 06:00 PM

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