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Job Details

  • Philippines NCR, Metro Manila, Taguig, Philippines
  • 1 Year or less
  • Full-time
  • PHP 85,000
  • Bachelor's / College Degree
  • 100 Vacancies
Closing Date: December 31, 2022
Salary Details

PHP 85,000

Job Address

Taguig, Metro Manila

Job Description

Job Description

Qualifications: 

  • Prior experience as a hands-on data practitioner or as a customer support / success executive in a B2B software organization
  • Have previously demonstrated an aptitude for partnering with internal or external stakeholders across geographies.
  • Excellent communication skills, both written and live.
  • Understand data and software markets, products, and businesses. Familiarity with the modern data stack across ETL, storage, BI, and everything in-between.

Responsibilities: 

  • Own the lifecycle of product users from on-boarding, setup, to day-to-day engagements, including serving as the point of contact for handling problems and requests for support.
  • Craft delightful user experiences during onboarding and all subsequent touchpoints by owning customer communications across various channels.
  • Build processes to scale customer support including ticketing management, SLAs, workflows and more.
  • Own product documentation & training content, and crafting well-written user-facing communications and documentation.
  • Translate user feedback and needs to well-scoped requirements, and collaborate with Engineering
  • Start training and mentoring new joiners as we scale our customer experience function
Job Requirements

Customer Experience Manager

Job Type

Customer Service/BPO

Working Hours

08:00 AM to 06:00 PM



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