The Core, SM City, Santa Rosa, Laguna
Job Title: Customer Service Representative
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!
You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.
Our Agents are responsible for a variety of different calls including:
- Handling inbound customer service calls
- Processing inbound sales calls
- Taking inbound or placing outbound collections calls
- Answering technical support inquires via incoming calls, chat or email.
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
- Performs other duties as assigned.
- Previous Call Center or Customer Service experience preferred but not required
- Ability to develop rapport and demonstrate a caring attitude.
- Excellent data entry and internet navigation skills.
- Clear, distinct oral and written communication skills.
- Must be detail oriented.
- Dynamic interpersonal and judgment skills.
- Professional demeanor and dependable work ethic.
- Ability to work in a fast-paced environment and multi-task.
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
- HMO on day one plus you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT partner
- Performance Incentives and Quarterly Appraisals
- Meal & Transportation Allowances
- 30 days Paid Time Off with up to 21 days convertible to cash
Customer Service Oriented, Can navigate the internet and MS Office, Multi-task, English Proficiency, Build rapport, Can work on a graveyard shift
08:00 AM to 05:00 PM
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