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Salary Details

PHP 29,000

Job Address

St. Francis Square Building Julia Vargas Ave., corner Bank Drive Ortigas Center, Metro Manila 1550

Job Description

About Us:

Outsource Accelerator is the trusted source for independent informationadvisory and expert
implementation
 of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority
and we offer the world’s leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses
– clients – across the globe. We continue to provide world-class talent to help small and medium-
sized enterprises successfully build their offshore team in the Philippines
.

________________________

About the Client:

Our client’s services and consulting personnel are capable of assisting the customers with support
and service needs all around the globe. Our client’s extensive network of experts can provide local
operational support, technical support, and a wide range of consulting services.

________________________

Job Description:

The TSR / SR. Customer Service Representative is responsible for providing professional, timely,
consistent and efficient customer service to clients. The department embraces PRIDE (Personal
Responsibility In Delivery Excellence
) as a quality culture driver.

________________________

Job Responsibilities, Duties & Core Functions:

  • Excellent interpersonal skills commanding both strong verbal and written communication skills
  • Ensure the timely and accurate responses to all incoming phone and email inquiries and requests,
    including billing and crediting issues
  • Input data into dosimetry database of information relating to customer inquiries, contacts, new
    orders, changes, cancellations, etc., as needed.
  • Ability to use multiple internal systems during the course of a day to provide quality customer
    services.
  • Provide timely feedback to direct management regarding service failures or customer concerns.
  • Special projects as assigned.

________________________

Other Functions & Responsibilities:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.

________________________

Required Knowledge & Skills:

  • Education & Knowledge
  • 3-5 years of experience in a fast pace demanding customer service environment.
  • Some college courses.
  • Knowledge of Lean Process Improvement.
  • Experience in a manufacturing Customer Service environment
  • Experience in an ERP order management environment is a plus
  • Outstanding cross-functional communication skills, written and oral.
  • Strong Attention to detail skills
  • Exceptional cross-functional collaboration skills
  • Exceptional follow up and follow through skills
  • Professional “gets things done” mindset
  • Initiative to learn, apply and grow new skills
  • Excellent reading skills.
  • Strong listening skills
  • Strong data entry skills.
  • Solid mathematical skills and/or ability to interpret invoices.
  • A positive, proactive customer satisfaction mindset and attitude.
  • The ability to perform well in a team environment.
  • Consistent Attendance/Punctuality a MUST!
  • Proficiency with common office software, such as Microsoft Office; and hardware, such as a PC.

________________________

Competitive Salary: PHP 25,000.00 - PHP 29,000.00 per month
________________________

COVID-19 considerations:

In the interest of everyone’s health and wellbeing, we ensure compliance to the health and safety
protocols for our onsite employees. Physical distancing, wearing of face mask, and 1 to 2 meter-distance
between workstations are strictly implemented.

 

Job Requirements

Computer Savvy, Client Oriented Skills, Listening Skills, Problem Solving Skills, Creative, ERP, CSR, TSR, Good English Communication Skills , Attention to Detail

Job Type

Customer Service/BPO

Working Hours

08:00 AM to 05:00 PM



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